Return and refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at info@Laciero.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

Once your return is accepted, we will provide you with a return shipping label and instructions on how to send back your package. Items sent back without prior return approval will not be accepted.

For any return-related questions, please reach out to us at info@Laciero.com.

Damages & Issues

Upon receiving your order, please inspect it immediately. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

For any concerns about your specific item, please contact us.

Exchanges

To exchange an item, return the original item first. Once the return is accepted, place a separate order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have 14 days to cancel or return your order for any reason, without justification. The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact us at info@Laciero.com.

Size, Color, & Quality Issues

  • If the customer receives the wrong size or color, we will unconditionally refund or resend the order.

  • If the customer orders the wrong size or color, they will be responsible for the return.

  • If the product has any quality defects or severe damage, we will refund or resend it unconditionally.

Shipping & Logistics Issues

  • Lost Package: If a package is lost, we will verify its status with the logistics provider and either resend the package or issue a refund.

  • Delayed Shipping: If shipping takes longer than 20 days, and the customer is unable to wait, we will offer a refund or resend.

  • Unclaimed Packages: If a package is automatically returned due to the customer not retrieving it, we will resend or refund the order.

Address & Delivery Issues

  • If an address is incorrect, it can be modified before shipping. Once shipped, it cannot be changed, and the customer will be responsible for the incorrect address.

  • If the customer provides the wrong address, resulting in non-delivery, the customer assumes responsibility.

  • If a package is delivered to an incorrect address due to our error, we will refund or resend it unconditionally.

  • If a package reaches the local area but the address is unclear, the customer must contact their local logistics provider (e.g., USPS) to retrieve the package.

For any assistance, contact us at info@Laciero.com. We are committed to ensuring a seamless shopping experience for our customers.

Laciero Customer Support
info@Laciero.com